Refund Policy

Effective Date: 26 March 2026

This Refund Policy explains when refunds may be issued for packages, checks, or related purchases made through Dekan.my.

1. General Rule

Payments made for completed and successfully delivered services are generally non-refundable.

2. Failed or Timed-Out Checks

If a submitted check fails or times out due to system or upstream service issues, the corresponding check credit may be refunded back to your account.

3. Duplicate Payments

If duplicate payment is confirmed for the same order, we may review and process a refund or account credit adjustment where appropriate.

4. Non-Refundable Cases

Refunds are generally not available for user mistakes, changes of mind, incorrect file submission, or completed report delivery unless required by law.

5. Processing Time

Approved refunds or account credit adjustments may require reasonable processing time depending on the payment provider and transaction status.

6. Contact

For refund assistance, contact us on WhatsApp: +60166503966